Act as an internal cross-functional expert providing guidance and consultation supporting the OpEx transformation. Practitioners: tactical, integrative, and strategic So many ideas come together in this final concept.  Respect for every individual come to the surface.  We lose so many opportunities for new ideas when our team members are overlooked…

Identify and communicate the benefits of real time visual measures. Practitioners: tactical, integrative, and strategic The first idea that surfaces for me when I read this statement is ‘many of our measures today are proxies’.  Many of our measures are only representative of what is happening.  This statement upsets a…

Apply the appropriate tools simultaneously for accelerated process improvement. Practitioners: tactical, integrative, and strategic The most obvious interpretation of this idea might be limited by our previous thinking.  Of course, we can utilize multiple tools at the same time.  We do it all the time.  It takes a bit of…

Grow personal OpEx learning and actively seek out knowledge, skill, coaches and mentors. Practitioners: tactical, integrative, and strategic New experiences are available all the time.  One of the biggest problems we face, however, is not knowing what we don’t know.  If we were more aware of those ‘things we don’t…

Eliminate barriers by establishing and enabling effective communication across suppliers, customers, and stakeholders, as appropriate. Practitioners: strategic The focus on this concept is strategic in nature.  When I first read this concept, I thought in terms of the highest-level value stream.  From end to end – supplier, organization, customer.  Where…

Lead problem solving projects. Practitioners: tactical, and integrative  The four words in number 132 bring with them so much baggage.  What exactly is problem solving?  Does your organization have a common problem-solving practice, or is it a free-for-all? The more we practice this behavior, the more experience we have with…

Request and review fact-based process knowledge from others. Practitioners: tactical, integrative, and strategic We all have our own ideas about why and how things work.  From incomplete information and the opinions of others, we weave together a story that fits with our view of the world.  Our experiences with similar…

Use tools and techniques to build relationships in the extended value stream (e.g. joint projects with customers and/or suppliers using lean tools/methods) Practitioners: Strategic One of my first experiences with this concept was with a large global manufacturer and one of our customers.  The idea came from a conversation between…

When possible and applicable, determine ROI from improvement activities. Practitioners: tactical, integrative, and strategic Identifying the source of value is not always an easy task.  It is much more difficult if you wait until the improvement project is complete.  Teams should be establishing and validating the assumptions of value throughout…

Actively lead and/or participate in process improvement teams. Practitioners: tactical, integrative, and strategic It may seem obvious, but when one examines the presence of all three participants, tactical, integrative, and strategic, how often do we see complete participation.  Unfortunately, the answer is not often enough.  Why is complete participation so…